Host (Supplier) Service Agreement

1. Parties and subject

This Host Service Agreement (the "Agreement") is concluded between KALYNDA TEKNOLOJİ HAVACILIK VE TURİZM LİMİTED ŞİRKETİ (MERSIS 0493152313600001, tax no. 4931523136 — Dalaman Vergi Dairesi, address: Söğütlüyurt Mah. İstiklal Cad. No: 57, 48770, Dalaman / Muğla, Türkiye; the "Platform" or "go4villa") and the natural or legal person listing accommodation on the Platform (the "Host") when the Host gives electronic acceptance in the panel by typing their full name. Its subject is the listing on the Platform of homes owned by the Host, or which the Host is authorised to let, for tourism letting; the forwarding of booking requests; the collection of deposits; the payment of payouts; and the terms of the intermediary service. The Platform is an intermediary service provider under Law No. 6563; the Host is the provider of the accommodation service and the party to the accommodation contract with the guest. The Personal Data Processing Agreement (Annex 1, go4villa.com/yasal/veri-isleme-sozlesmesi) and the Intellectual Property and Photo Licence (Annex 2, go4villa.com/yasal/medya-lisansi) form an integral part of this Agreement.

2. Permit (Law No. 7464)

The Host confirms that, under Law No. 7464 and the related Regulation, it holds a valid permit from the Ministry of Culture and Tourism for each listing, has declared the permit number correctly in the listing and has uploaded the permit to the document vault in its panel; and undertakes to notify the Platform within 2 business days of any revocation, suspension, change of ownership or scope. As required by law, the permit number is shown on each listing. Listings without a valid or verifiable permit are not published; upon notice from the Ministry, the Platform removes the listing immediately and within 24 hours at the latest. Any administrative fine and other loss suffered by the Platform because of an unpermitted listing is recoverable from the Host. Where the home is a unit in a condominium, obtaining the condominium board resolution is the Host's obligation.

3. Identity notification (KBS)

The Host undertakes, under Identity Notification Law No. 1774 and Law No. 7464, to take the identity details of everyone staying at the home at check-in and to report them within the time and manner prescribed (via the Identity Notification System or the competent law-enforcement unit). The Platform does not collect identity numbers, passport details or ID images and does not make this notification on the Host's behalf. All administrative and criminal liability for breach of this obligation lies with the Host.

4. Tax, invoicing and other obligations

Declaring rental income, accommodation tax, VAT and other tax obligations, and issuing invoices or receipts to guests, are the Host's responsibility. The Platform invoices the Host only for its own commission and service fees and may provide information to authorities as required by law. The Host undertakes to keep the compulsory earthquake insurance (DASK) policy current, to ensure the home is fit for guest use in terms of structural, electrical, gas, pool and fire safety, and acknowledges that it is in its own interest to take out suitable liability insurance against third-party damage arising from use of the home.

5. Accuracy of listings

The Host warrants that photos, capacity, room layout, pool and amenities, distances, prices and house rules reflect reality. Content changes to a published listing go live after Platform approval. If a material discrepancy to the guest's detriment is found, the Platform may set off refunds to the guest and the reasonable cost difference of alternative accommodation against the Host's payout, suspend the listing and create a violation record.

6. Prices, calendar and bookings

The Host sets and keeps up to date prices, seasons, minimum stays and the calendar; if it synchronises the calendar with other channels, it is responsible for the consequences of double bookings. Prices and terms at the time of booking are frozen. The Host confirms or declines requests with reasons within 24 hours; requests not answered in time lapse and affect the response rate.

7. Commission

The Platform charges an intermediary commission of 15% (or any rate specifically agreed for the Host or villa) on the accommodation total of each confirmed booking; the rate is frozen at the time of booking. The fee for the airport transfer, which is the Platform's own service, is excluded from commission and payout calculations. Rate changes apply only prospectively, through a new agreement version announced at least 30 days in advance. Featured-listing services are charged separately. Statutory taxes apply in addition to commission amounts.

8. Deposit, payouts and reconciliation

The guest pays the deposit at the prepayment rate stated in the listing to the Platform; the balance is paid directly to the Host at check-in. The Platform deducts its commission from the deposit collected and transfers the remainder, at the period close following the guest's arrival, to the IBAN registered in the Host's name, as notified and verified by the Host. Where the commission exceeds the deposit, the difference is collected from the Host and tracked in the current account. If the Host does not object to the monthly payout statement within 15 days, it becomes final. In case of cancellations and refunds, the payout is recalculated under the cancellation policy.

9. Damage deposit

The damage deposit is taken by the Host at check-in and refunded in full within 7 days at the latest if there is no damage. The Host must notify any damage claim to the guest and the Platform within 48 hours of check-out, documented with photos and where possible an invoice or quote; it may not make deductions without evidence or in excess of the actual loss. Ordinary wear and tear is not grounds for a deduction.

10. Prohibition of off-platform payment

The Host may not request payment from a guest met via the Platform in order to move the booking off the Platform, nor circumvent commission by sharing contact details; this prohibition lasts for 12 months from the first contact with the guest via the Platform. Breach is a serious breach; the Platform may suspend listings, terminate the Agreement and claim the lost commission.

11. Cancellation

For guest cancellations, the cancellation policy selected in the listing (Flexible / Moderate / Strict) applies. For cancellations by the Host, everything the guest paid is refunded; for Host cancellations less than 30 days before arrival, the Host agrees to cover the reasonable cost difference incurred by the guest for comparable alternative accommodation. Host cancellations affect the quality score and violation record. Force majeure (natural disaster, epidemic, official restrictions, etc.) is reserved.

12. Quality, violations and sanctions

The Platform calculates a quality score from response rate and time, Host cancellations, guest ratings and violation records, and displays it in the panel. For repeated or serious breaches, the rights to warn, demote in rankings, temporarily suspend the listing and terminate are reserved. The Host may object to a violation record with reasons within 7 days.

13. Liability and indemnity

The Host is liable for performing the accommodation service, for the safety of the home and for damage caused to guests and third parties at the home. The Host agrees to indemnify the Platform against claims, administrative fines and costs (including reasonable legal fees) brought against the Platform because of the Host's breach of its obligations concerning permits, identity notification, tax, accuracy of listings and personal data. The Platform's liability is limited to its own fault and, except for intent and gross negligence, may not exceed the commission collected by the Platform for the booking concerned.

14. Data protection

With respect to guests' personal data transferred to the Host for a booking, the Host acts as a separate data controller for performing the stay and making identity notifications, and as a data processor on behalf of the Platform when using the Platform's panel, messaging and calendar tools. Detailed provisions are set out in Annex 1, the Personal Data Processing Agreement. The Platform processes the personal data of the Host and its team to perform the Agreement, make payouts and meet legal obligations, in accordance with the Privacy Notice.

15. Intellectual property and media

The Host confirms that it holds the necessary rights in the photos, videos, 360° images and texts it uploads and grants the Platform the licence defined in Annex 2.

16. Documents

The Host uploads the permit, tax certificate, identity document or signature circular, title deed or letting authorisation, DASK policy and IBAN document to the document vault in its panel, and renews time-limited documents before they expire. The Host bears all liability arising from untrue documents.

17. Term, amendment and termination

The Agreement is of indefinite duration. Either party may terminate with 30 days' written notice; bookings confirmed before termination are completed under this Agreement. The Platform may terminate immediately for serious breach. When the Platform amends the Agreement, it publishes the new version in the panel and notifies the Host; it is at the Platform's discretion not to publish new listings until the Host accepts the new version.

18. Governing law, jurisdiction and evidence

This Agreement is governed by Turkish law. The courts and enforcement offices of Muğla have jurisdiction. Electronic acceptance records (full name, date, IP address, browser details and SHA-256 digest of the text) constitute an evidence agreement under Article 193 of the Turkish Code of Civil Procedure.