عقد الوساطة في الإقامة عن بُعد

1. Parties and definitions

• Guest: the person who completes the booking form and makes the booking on their own behalf and on behalf of the accompanying guests ([shown in your booking summary], [shown in your booking summary]).
• Host: the natural or legal person who lets the villa for tourism purposes and provides the accommodation service (the villa owner (specified in the booking)).
• Platform (go4villa): the intermediary service provider within the meaning of Law No. 6563, whose details are set out below.

الاسم التجاري

KALYNDA TEKNOLOJİ HAVACILIK VE TURİZM LİMİTED ŞİRKETİ

رقم MERSIS

0493152313600001

رقم السجل التجاري

13265 (Muğla Ticaret Sicili Müdürlüğü)

الرقم الضريبي

4931523136

مكتب الضرائب

Dalaman Vergi Dairesi

العنوان المسجّل

Söğütlüyurt Mah. İstiklal Cad. No: 57, 48770, Dalaman / Muğla, Türkiye

عنوان KEP

— (ستُستكمل من الإدارة) —

تسجيل ETBİS

— (ستُستكمل من الإدارة) —

البريد الإلكتروني

— (ستُستكمل من الإدارة) —

الهاتف

— (ستُستكمل من الإدارة) —

• Booking: the stay with code [shown in your booking summary] at [shown in your booking summary] from [shown in your booking summary] to [shown in your booking summary].

2. Subject and structure of the agreement

This agreement governs two relationships created by the Guest's booking via the Platform: (i) an accommodation (tourism letting) relationship between the Guest and the Host for specific dates, and (ii) an intermediation and service relationship between the Guest and the Platform concerning the conclusion of the booking, the collection of the deposit and, where selected, the airport transfer. The Host is responsible for performing the accommodation service; the Platform is responsible for publishing the listing, operating the booking process, collecting and refunding the deposit and for the transfer service. The Pre-Contractual Information Form, the Cancellation and Refund Policy, the House Rules and Damage Deposit Terms and the listing information at the time of booking form an integral part of this agreement.

3. Conclusion of the agreement

When the Guest accepts the pre-contractual information and this agreement in the booking form and sends the request, the agreement is concluded immediately for instant-booking villas and upon the Host's acceptance for other villas. If the Host declines or does not respond within 24 hours, no agreement is concluded and no payment is due. Confirmation of the concluded agreement is sent to the Guest's e-mail address and kept in My account.

4. Price and payment

• Accommodation total: [shown in your booking summary] (taxes included). The price is calculated and frozen at the time of booking; later price changes do not affect this booking.
• Deposit: [shown in your booking summary]. Paid to the Platform's account within the period stated in the payment instructions after confirmation. If the deposit is not paid on time, the Platform may cancel the booking after notifying the Guest.
• Balance: [shown in your booking summary]. Paid directly to the Host at check-in; the Host must provide proof of receipt.
• Damage deposit: [shown in your booking summary]. Handed to the Host at check-in; not included in the total.
• Payments made outside the Platform, to a different account or under a heading not stated in the listing, are not the Platform's responsibility. The Guest should report any such request from a Host to the Platform.

5. Obligations of the parties

Host

• To provide the villa at the agreed check-in time in the condition, capacity, amenities and cleanliness described in the listing, and to ensure the Guest's normal use of the villa during the stay.
• To hold a valid permit under Law No. 7464, make the identity notification under Law No. 1774 and fulfil tax obligations.
• To take the balance and the damage deposit against receipt and refund the deposit in accordance with this agreement.

Guest

• Not to exceed the number of guests stated in the booking or the villa's maximum capacity; to comply with the house rules; to use the villa and its contents with care; to observe check-in and check-out times.
• To present identity documents of all guests at check-in.
• To compensate damage caused through their own fault or that of their guests.

Platform

• To operate the booking process, collect the deposit and pay any refund on time in case of cancellation.
• Not to publish listings without a permit; to investigate reports of material discrepancies between listing and reality; to make reasonable efforts to mediate between the parties.
• To be responsible, under Article 18 of the Distance Contracts Regulation, for providing and proving the pre-contractual information and this agreement to the Guest.

6. Non-conformity with the listing and alternative accommodation

If on arrival the villa materially fails to match the listing (e.g. pool unusable, insufficient capacity, essential services missing), the Guest documents this with photos and notifies the Platform within 24 hours of check-in. The Platform asks the Host to remedy the situation within a reasonable time; if it is not remedied, the Guest may terminate the agreement and claim a refund of the deposit and of the amount attributable to unused nights. In that case the Platform makes reasonable efforts to find comparable alternative accommodation.

7. Cancellation and refunds

• No right of withdrawal: under Article 15(1)(g) of the Distance Contracts Regulation there is no 14-day right of withdrawal for accommodation services.
• Cancellation by the Guest: the villa's policy applies — [shown in your booking summary]: [shown in your booking summary] Refunds are calculated on the deposit paid.
• Cancellation by the Host: everything the Guest paid to the Platform is refunded.
• Cancellation for reasons attributable to the Platform (e.g. permit revoked, fraudulent listing): everything paid is refunded.
• Refunds are made to the paying account within 7 business days of the cancellation becoming final. Details: Cancellation and Refund Policy.

8. Damage deposit

The deposit is refunded on the day of check-out, or within 7 days at the latest, if no damage or missing items are found. The Host must notify any damage claim to the Guest and the Platform within 48 hours of check-out, documented with photos and, where possible, an invoice or quote; no deduction may be made without evidence. Deductions are limited to the actual loss; ordinary wear and tear cannot be charged to the Guest. In case of dispute the Platform attempts to mediate; this does not affect the parties' right to legal remedies.

9. Airport transfer

If the Guest added an airport transfer, this service is arranged by the Platform independently of the accommodation and performed through licensed carriers: [shown in your booking summary]. The transfer fee is paid to the Platform together with the deposit and is not part of the Host's payout or the amount due at check-in. Flight details can be updated up to 24 hours before arrival. The transfer is fully refunded if cancelled up to 48 hours before arrival; no refund is given after that. If the booking is cancelled by the Host or the Platform, the transfer fee is refunded in full. A reasonable waiting time applies for flight delays; the Platform is not liable for disruptions caused by delays or missing information attributable to the Guest.

10. Force majeure

If performance of the stay becomes impossible due to unforeseeable events beyond the parties' control such as natural disasters, epidemics, fire, war, decisions of public authorities or travel bans (Turkish Code of Obligations Art. 136), the parties are released from their obligations and amounts paid are refunded in accordance with the law or, by agreement, moved to a later date. Circumstances relating to the Guest, such as personal impediment, illness or flight cancellation, are not force majeure; in such cases the cancellation policy applies. Travel insurance is recommended.

11. Personal data

The Guest's personal data is processed in accordance with the Privacy Notice. Data necessary to perform the booking (name, dates, number of guests, names of those staying and the note) is transferred to the Host, who may use it only to perform the stay and to make statutory notifications. The Guest's email address is not shared with the Host; the phone number can be viewed only within the check-in window (from 48 hours before the check-in time until the check-out day) for check-in operations, and every view is logged.

12. Limitation of liability

As an intermediary, the Platform is not liable for damage arising from the performance of the accommodation service; it is, however, liable for damage arising from its own fault, from breach of its intermediary obligations and from the transfer service. Mandatory liability under consumer law is reserved.

13. Evidence, notices and disputes

• Platform records (time of acceptance, IP address, browser details, text digest, correspondence) constitute evidence under Article 193 of the Turkish Code of Civil Procedure; proof to the contrary is permitted.
• Notices are given through Platform messaging and the e-mail address registered in the booking.
• This agreement is governed by Turkish law. The Guest may apply to the consumer arbitration committee within the monetary limits set annually by the Turkish Ministry of Trade, and to the consumer courts for disputes above those limits. For bookings made as a merchant, the courts and enforcement offices of Muğla have jurisdiction.

14. Entry into force

This agreement is concluded by the Guest's electronic acceptance; the accepted version is frozen to the booking and can be printed from My account at any time.