سياسة الإلغاء والاسترداد

This policy explains the rules for cancelling and refunding bookings made through go4villa. The policy applicable to each villa is shown on the villa page and in your booking summary; the policy in force at the time of booking applies and is frozen to your booking.

1. Right of withdrawal

Under Article 15(1)(g) of the Turkish Distance Contracts Regulation there is no 14-day right of withdrawal for accommodation services to be provided on a specific date or during a specific period. Cancellations are subject to the policy below.

2. Cancellation policies

The refund rate depends on the number of days between the day you cancel and the arrival date, and is calculated on the amount you have paid (normally the deposit).

Example: you paid a ₺30,000 deposit for a villa with a Moderate policy and cancelled 20 days before arrival. Since the refund rate for 14–30 days is 50%, ₺15,000 is refunded. The balance due at check-in has not been paid yet, so nothing more is charged.

3. How do I cancel?

If you have an account, cancel from My account → My bookings; otherwise use Find my booking with your booking code and e-mail address. The refund amount is shown before you confirm. Bookings whose arrival date has passed cannot be cancelled online; please contact our support team.

4. Unpaid requests

• Cancelling a request awaiting approval is free.
• Requests declined by the host, or not answered within 24 hours, lapse automatically at no cost to you.
• If a confirmed booking is cancelled before the deposit is paid, there is nothing to refund and no fee is charged.

5. Cancellation by the host or the platform

If a confirmed booking is cancelled by the host or for a reason attributable to the platform (revoked permit, listing found to be untrue, etc.), everything you paid — including any transfer fee — is refunded. On request, go4villa helps you find comparable villas for suitable dates. Host cancellations are reflected in the host's quality score and violation record.

6. Airport transfer

The airport transfer arranged by the platform is a service separate from the accommodation. If cancelled up to 48 hours before arrival (or your stated arrival time), the transfer fee is refunded in full; no refund is given after that. Cancelling the booking also cancels the transfer, and the transfer refund is calculated separately under this rule.

7. Damage deposit

The damage deposit stated in the listing is taken by the host at check-in and is not included in the booking total. If no damage or missing items are found at check-out, it is refunded the same day or within 7 days at the latest. For a damage claim, the host must document the findings with photos within 48 hours; in case of dispute you can contact our support team. Details: House Rules and Damage Deposit Terms.

8. Early departure, late arrival and changes

• No refund is given for unused nights in case of early departure or late arrival after the stay has begun (material non-conformity with the listing excepted).
• Date changes depend on the villa's availability and the host's consent. Any price difference is recalculated.

9. Making the refund

Refunds are sent to the paying account within 7 business days of the cancellation becoming final. Your bank's processing time may be added.

10. Force majeure

In cases of force majeure beyond the parties' control, such as natural disasters, epidemics or travel bans imposed by public authorities, the refund or postponement of amounts paid is assessed separately in accordance with the applicable law.

Questions: — (to be completed by management) — · — (to be completed by management) —. General rules: Terms of Use.